Pole Icon Muscle Tee

T-Shirt Exchange Policy

Thank you for shopping with us! While we do not accept returns for t-shirts, we are happy to offer exchanges. Please review the details below to understand our exchange policy before making a purchase.

Exchange Policy

• No Returns: All t-shirt sales are final. We do not accept returns for refunds.

• Exchanges Accepted: Exchanges are allowed within 30 days of the purchase date. Customers are responsible for return shipping costs.

Eligibility for Exchanges

• Condition: Items must be in their original, unused condition with all tags attached.

• Packaging: Products must be returned in their original packaging, including any boxes, bags, and protective materials.

• Proof of Purchase: A receipt or proof of purchase is required for all exchanges.

Exchange Process

• Initiate an Exchange: Contact our customer service team via email at poleiconaustralia@gmail.com to initiate an exchange. Provide your order number and reason for the exchange.

• Exchange Authorization: Once your exchange request is approved, you will receive an Exchange Authorization Number (EAN) and detailed instructions on how to proceed.

• Shipping: Pack the item securely and include the Exchange Authorization Number inside the package. Ship the package to the provided return address. Customers are responsible for return shipping costs.

Processing Exchanges

• Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our exchange eligibility criteria.

• New Item Shipment: If approved, your exchange item will be shipped to you. If the requested item is not available, you will be contacted to choose an alternative item of equal value.

• Shipping Costs: Customers are responsible for the shipping costs of both the return and the new item shipment.

Damaged or Defective Items

• Inspection: We carefully inspect all items before shipping. If you receive a damaged or defective item, please contact us immediately.

• Claims: Claims for damaged or defective items must be made within 7 days of receiving your order. We will arrange for a replacement or provide store credit, including return shipping costs.

Contact Information

For any questions or concerns regarding our exchange policy, please reach out to our customer service team at:

• Email: poleiconaustralia@gmail.com

• Phone: 0466 282 031

• Hours: Monday to Thursday, 5:00 PM - 9:00 PM (AEST)

We appreciate your understanding and cooperation. 

Please allow 1-2 business days for items to be packed and shipped. All items are sent via express post.